My calendar isn't syncing

When meetings stop appearing, the connection has usually expired and needs to be reconnected — a banner tells you when that happens. If only some meetings are missing, check which calendars are enabled and whether the event actually has a meeting link.

Checklist

1. Does the account need reconnecting? When Google or Microsoft expires our access — a changed password, a revoked permission, or a workspace policy — Canto shows "needs to be reconnected" next to the account. Choose Reconnect and approve access again. Nothing else fixes an expired connection.
2. Is the right calendar enabled? Each connected account has a Calendars list with a toggle per calendar. A meeting that lives on a disabled calendar — a shared team calendar, a secondary work calendar — won't appear. See Choose which calendars Canto reads.
3. Is the meeting on a different account? You can connect several Google and Microsoft accounts. If a meeting is missing, check which account's calendar it actually lives on — invitations often land on a work address while Canto is connected to a personal one. Connect the other account too: Connect Google Calendar, Connect Microsoft Calendar.
4. Does the event have a meeting link? Only meetings with a joinable Microsoft Teams, Google Meet, or Zoom link get a notetaker toggle. An event without one still appears under Today's meetings, but there's nothing for the bot to join — for those, record in person or paste a link manually if one exists outside the calendar.

The meeting shows but changes are slow to appear

Canto checks connected calendars periodically rather than instantly, so a meeting created or moved moments ago can take a few minutes to show up or update. If a change hasn't appeared after ten minutes or so, disconnect and reconnect the account.

I reconnected but meetings still don't appear

1. Confirm you approved calendar access during the reconnect — declining the calendar permission completes sign-in but leaves Canto unable to read events.
2. Check the Calendars list again; a fresh connection only reads the calendars you've enabled.
3. Work and school accounts can be restricted by an administrator. If Google or Microsoft blocks the approval screen itself, that's a workspace policy — ask your admin, or contact support and we'll help you work out which side is blocking.

Does this affect the notetaker?

Yes — the notetaker finds meetings through your calendar, so a calendar that isn't syncing means no bot toggles and no auto-joins. Once the calendar is healthy, check the notetaker side separately: The notetaker didn't join my meeting.

Does Canto change my calendar?

No. Canto reads event details to show today's meetings and improve notes. It never writes to your calendar.