Restore a purchase on a new device

If you have an active Pro subscription but a device shows you on the free plan, use Restore purchases — it re-checks your subscription and reactivates Pro on the spot. You'll find it on the paywall and in plan settings.

When do I need this?

• You got a new phone or reinstalled the app.
• You upgraded on one platform and another still shows Free after a few minutes.
• A recording is still Locked even though you subscribed.
• The purchase went through but the app didn't register it (for example the app closed mid-purchase).

Normally none of this is needed — the subscription is attached to your Canto account and syncs on its own. Restore is the manual nudge for when it hasn't.

How do I restore?

On iOS and Android

1. Make sure you're signed in to the same Canto account you subscribed with, and the same App Store or Google Play account the purchase was made on.
2. Open settings → Plan (or open the paywall) and tap Restore purchases.
3. You'll see "Purchases restored." on success, or "No purchases to restore." if the store found nothing for that account.

On the web

1. Open Settings → Plan & billing.
2. Use Restore purchases. On the web this re-checks your entitlements against Canto's billing records — useful after buying on mobile, or if a checkout completed but the plan didn't flip.

It says "No purchases to restore."

That means the store account or Canto account being checked has no active subscription. Check:

1. Store account — on iOS, restore only finds purchases made with the currently signed-in Apple ID; on Android, the signed-in Google account. Switch to the account that made the purchase.
2. Canto account — if you subscribed while signed in as one Canto account and are now in another, Pro belongs to the first. Sign in to the original account (which sign-in did I use?).
3. Subscription status — confirm it's actually active in the App Store or Google Play subscription list; it may have expired or been cancelled. See Change or cancel your subscription.

The purchase is pending

On iOS with purchase approval (Ask to Buy), you'll see "Purchase pending — Pro activates automatically once it's approved." No restore needed — approval activates it.

FAQ

Do I pay again on a new device?

No. Restoring never charges you; it only re-links an existing subscription.

I restored but a recording is still locked

Reopen the recording after "Purchases restored." — unlocking is immediate, and blocked recordings start transcribing within a few minutes. Details: Why is my recording locked or not transcribed?