Support

Tell us which platform you're on (iPhone, Android, or the web app) and roughly when the problem happened. If it concerns one recording, its title and date are enough for us to find it — please don't send us the audio.

Transcription runs after the audio finishes uploading, so a recording made on a weak connection can sit in "uploading" until the app next has signal. Open the app and leave it in the foreground for a minute. If a recording is still stuck an hour later, or shows as failed, use Retry transcription from the recording's ⋯ menu. If that doesn't clear it, email us the title and date.

The bot joins as a guest, so the organiser may need to admit it from the lobby — Microsoft Teams labels external participants "Unverified", and Google Meet holds unknown bots in a queue the host has to approve. It also only joins meetings on a connected calendar that have a Teams, Meet, or Zoom link, and only when the notetaker is switched on for that meeting.

Recording laws differ by place, and in many jurisdictions everyone in the meeting must consent. Please make sure your participants know they're being recorded.

Subscriptions are billed by Apple or Google, not by us, so cancellations and refunds go through the store you bought from — Settings → your name → Subscriptions on iOS, or Play Store → Payments and subscriptions on Android. If you were charged for something you didn't buy, write to us and we'll help you chase it.

You can delete your account, and everything in it, from within the app — Settings → Account → Delete account — or from usecanto.com/delete-account. Deletion is immediate and permanent; we can't recover a deleted account.

To request a copy of your data, or to ask about anything in our Privacy Policy, email us and we'll respond within 30 days. We'll also name our sub-processors on request.

If someone shares a recording with you that you believe is abusive or unlawful, use Report content in the recording's ⋯ menu. Reports reach us directly and we act on them within 24 hours.