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Help Center

Getting started

What is Canto?
Download Canto and sign in
Record your first meeting
How does Canto process recordings?
What's different on iOS, Android, and web?

Recording

Start, pause, and resume a recording
Add bookmarks and notes while recording
Does Canto record in the background?
Record from iOS widgets and Control Center
Record from the Android widget and tile
Import audio files on iOS and Android
Upload audio files on the web
Use Canto for dictation and voice notes
How do I get the best audio quality?
How long can a recording be?

Transcription

How does transcription work in Canto?
Which languages does Canto transcribe?
How does Canto tell speakers apart?
Rename speakers in a transcript
Edit a transcript
Jump the audio to any word
Retry a failed transcription
Why is my recording locked or not transcribed?

AI notes, chat & search

What's in an AI summary?
Track action items across meetings
Edit or regenerate a summary and title
Chat with a recording
Ask questions across all your recordings
Chat with everything in a Space
Reply to a transcript line in chat
How does search work in Canto?
Turn a meeting into minutes or an email

Meeting notetaker

What is the Canto notetaker bot?
Auto-join meetings from your calendar
Send the notetaker to a meeting by link
Use the Canto notetaker in Zoom
Use the Canto notetaker in Google Meet
Use the Canto notetaker in Microsoft Teams
Rename the bot and read its status
Why did only one notetaker bot join?

Calendar

Connect Google Calendar
Connect a Microsoft 365 calendar
Manage calendar accounts and toggles
How Canto links recordings to meetings

Organize

Organize recordings into Spaces
Tag and filter recordings
Move recordings between Spaces
File recurring meetings automatically
See your day at a glance with Insights
Your recording stats on the web

Sharing & teams

Share a recording with a public link
Share a Space by email invite
Set up an organisation
Let teammates join by email domain
Give a whole organisation a Space
Who can see and edit what?
Revoke links and remove members

Export & copy

Export a recording as PDF or Markdown
Download the original audio
Copy transcripts and summaries

Account & settings

Which sign-in methods does Canto support?
Change your language
Manage push notifications
Switch themes on the web
Delete your Canto account
I can't sign in

Plans & billing

What do Free, Pro, and Team include?
What are the free plan limits?
Upgrade to Canto Pro
Set up a Team plan
Restore a purchase on a new device
Change or cancel your subscription
What happens when I hit a limit?

Troubleshooting

The notetaker didn't join my meeting
My transcription is stuck or failed
My recording is missing or silent
My calendar isn't syncing
The transcript is in the wrong language
Speakers are mixed up or mislabeled
Recordings aren't syncing between devices
Contact Canto support

Privacy & consent

Do I need consent to record?
How are meeting participants notified?
How is my data stored and secured?
Is my audio used to train AI models?

Browse help topics

Help Center

Getting started

What is Canto?
Download Canto and sign in
Record your first meeting
How does Canto process recordings?
What's different on iOS, Android, and web?

Recording

Start, pause, and resume a recording
Add bookmarks and notes while recording
Does Canto record in the background?
Record from iOS widgets and Control Center
Record from the Android widget and tile
Import audio files on iOS and Android
Upload audio files on the web
Use Canto for dictation and voice notes
How do I get the best audio quality?
How long can a recording be?

Transcription

How does transcription work in Canto?
Which languages does Canto transcribe?
How does Canto tell speakers apart?
Rename speakers in a transcript
Edit a transcript
Jump the audio to any word
Retry a failed transcription
Why is my recording locked or not transcribed?

AI notes, chat & search

What's in an AI summary?
Track action items across meetings
Edit or regenerate a summary and title
Chat with a recording
Ask questions across all your recordings
Chat with everything in a Space
Reply to a transcript line in chat
How does search work in Canto?
Turn a meeting into minutes or an email

Meeting notetaker

What is the Canto notetaker bot?
Auto-join meetings from your calendar
Send the notetaker to a meeting by link
Use the Canto notetaker in Zoom
Use the Canto notetaker in Google Meet
Use the Canto notetaker in Microsoft Teams
Rename the bot and read its status
Why did only one notetaker bot join?

Calendar

Connect Google Calendar
Connect a Microsoft 365 calendar
Manage calendar accounts and toggles
How Canto links recordings to meetings

Organize

Organize recordings into Spaces
Tag and filter recordings
Move recordings between Spaces
File recurring meetings automatically
See your day at a glance with Insights
Your recording stats on the web

Sharing & teams

Share a recording with a public link
Share a Space by email invite
Set up an organisation
Let teammates join by email domain
Give a whole organisation a Space
Who can see and edit what?
Revoke links and remove members

Export & copy

Export a recording as PDF or Markdown
Download the original audio
Copy transcripts and summaries

Account & settings

Which sign-in methods does Canto support?
Change your language
Manage push notifications
Switch themes on the web
Delete your Canto account
I can't sign in

Plans & billing

What do Free, Pro, and Team include?
What are the free plan limits?
Upgrade to Canto Pro
Set up a Team plan
Restore a purchase on a new device
Change or cancel your subscription
What happens when I hit a limit?

Troubleshooting

The notetaker didn't join my meeting
My transcription is stuck or failed
My recording is missing or silent
My calendar isn't syncing
The transcript is in the wrong language
Speakers are mixed up or mislabeled
Recordings aren't syncing between devices
Contact Canto support

Privacy & consent

Do I need consent to record?
How are meeting participants notified?
How is my data stored and secured?
Is my audio used to train AI models?

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