Set up a Team plan

A Team plan gives every member of your organisation Pro on a single bill. It's set up on the web, by the organisation owner only, and "Team plans start at five seats."

What do I need first?

An organisation. If you don't have one yet, create it in the web app under Settings → Organisations — the option is Create a team space ("Share folders with everyone at once — new teammates get access automatically."). How organisations work, including inviting members and auto-join by email domain, is covered in Organizations.

How do I start team billing?

1. In the web app, open Settings → Organisations and select your organisation.
2. Find the Team billing section. It's visible to the owner; other members see "Only the organisation owner can manage billing."
3. Choose the number of seats. Five is the minimum; pick enough for everyone you plan to add.
4. Choose Monthly or Annual billing.
5. Select Start team billing and complete the card checkout.

You're returned to Canto with "Team billing is active."

Team seats are $14.99 per seat per month, or $11.99 per seat per month billed annually. Current prices are on the pricing page.

What do members get?

Every organisation member gets Pro — unlimited transcription, chat, search, and template runs, plus shared folders. Members don't need to buy or configure anything; their billing settings read "Pro is included with your team's plan."

If a member already had a personal Pro subscription, they should cancel it to avoid paying twice — the team seat covers them. Personal subscriptions are cancelled wherever they were bought: see Change or cancel your subscription.

How do I manage seats and invoices?

From the same Team billing section, the owner uses Open billing portal to change the seat count, switch between monthly and annual, update the card, download invoices, or cancel. Changes take effect through the portal; Canto reflects them shortly after.

What happens if I cancel?

Members keep Pro until the end of the paid period, then drop to the free plan and its monthly allowances. Nothing is deleted — recordings, notes, and organisation membership all remain; over-allowance behavior then applies as described in What happens when I hit a limit?

FAQ

Can I set up a Team plan from the iOS or Android app?

No. Team billing is web-only. The mobile apps show team and enterprise plans as "Managed on the web."

Do I need a seat for every member?

Seats should cover your member count. If you're adding people via domain auto-join, size the seat count for the team you expect.

We're more than a team — do you do Enterprise?

Yes: custom quotas, SSO, and priority support. Contact us via the pricing page or support.