Troubleshooting

Fixes for stuck transcriptions, missing bots, and sync issues.

• The notetaker didn't join my meeting

  A checklist for when the Canto notetaker bot doesn't show up: toggles, link types, lobby admission, and what each status pill means.

• My transcription is stuck or failed

  What to do when a recording sits in Uploading, Queued, or Transcribing, what Failed means, and when Retry transcription helps.

• My recording is missing or silent

  Why a recording can go missing or come out silent: interruptions, crash recovery, sign-out, microphone permission, and the wrong mic on web.

• My calendar isn't syncing

  Why meetings stop appearing in Canto: expired connections, hidden calendars, the wrong account, and meetings without a video link.

• The transcript is in the wrong language

  Why language auto-detection sometimes misses, why there's no manual override, and when retrying the transcription helps.

• Speakers are mixed up or mislabeled

  Why speaker separation merges or splits voices, how to fix labels with Rename speaker, and how notetaker meetings get real names.

• Recordings aren't syncing between devices

  Why a recording made on one device hasn't appeared on another: account mismatches, pending uploads, and network issues.

• Contact Canto support

  How to reach Canto support by email, what to include so we can help quickly, and what to expect after you write in.