Manage push notifications

Canto sends push notifications on iOS and Android for three things: a recording's notes are ready, someone shared content with you, or someone added you to an organisation. You control them through your device's system notification settings — there is no separate notification screen inside the app.

What does Canto notify me about?

• Recording ready — when transcription and notes finish, you get a notification with the recording's AI-generated title and a short summary. Because the title and summary are written in your preferred language, the notification arrives localized.
• New shared recording — when a recording lands in a shared folder you're a member of ("… shared a new recording with you").
• Added to a shared folder — when someone shares a folder with you.
• Added to an organisation — when an organisation owner or admin adds you.

Tapping a notification opens the relevant recording, folder, or organisation directly.

On iOS

Canto asks for notification permission when it first has something to send. If you declined, or want to change things later:

1. Open the iPhone Settings app.
2. Go to Notifications → Canto.
3. Turn Allow Notifications on or off, and adjust banners, sounds, and badges as you like.

Notifications go to every device where you're signed in and have granted permission.

On Android

Android 13 and later asks for notification permission the same way. To adjust later:

1. Open Android Settings → Apps → Canto → Notifications.
2. Toggle notifications, or manage individual categories.

Canto uses two notification categories on Android:

• Canto — the pushes described above (ready recordings, shares, organisation adds).
• Recording — the persistent status notification shown while a recording is in progress ("Recording…" / "Recording paused"). This one isn't a push; it's how Android shows an active background recording, and it disappears when you stop.

Turning off the Recording category is not recommended — Android may restrict background recording for apps whose ongoing notification is hidden.

What about the web?

The web app doesn't send push notifications. While it's open it updates live — a recording flips to ready on screen the moment processing finishes — but there's nothing delivered when the tab is closed. If you want a ping when notes are ready, keep the iOS or Android app signed in.

Troubleshooting

I'm not getting notifications

Check, in order:

1. Notification permission is granted in system settings (steps above).
2. You're signed in to the same Canto account on that device — notifications go to the account that owns or shares the recording.
3. Focus, Do Not Disturb, or battery-saver modes aren't suppressing them.
4. Open the app once after reinstalling — the device re-registers for pushes on launch.

I got the notification but the tap went nowhere

Update to the latest app version; deep links from older notifications can point at content that has since been deleted or unshared.