# Manage push notifications

> What Canto notifies you about on iOS and Android — ready recordings, shares, and organisation invites — and how to turn notifications on or off.

Updated: 2026-08-16 · Canonical: https://usecanto.com/help/account/notifications/

Canto sends push notifications on iOS and Android for three things: a recording's notes are ready, someone shared content with you, or someone added you to an organisation. You control them through your device's system notification settings — there is no separate notification screen inside the app.

## What does Canto notify me about?

- **Recording ready** — when transcription and notes finish, you get a notification with the recording's AI-generated title and a short summary. Because the title and summary are written in your preferred language, the notification arrives localized.
- **New shared recording** — when a recording lands in a shared folder you're a member of ("… shared a new recording with you").
- **Added to a shared folder** — when someone shares a folder with you.
- **Added to an organisation** — when an organisation owner or admin adds you.

Tapping a notification opens the relevant recording, folder, or organisation directly.

## On iOS

Canto asks for notification permission when it first has something to send. If you declined, or want to change things later:

1. Open the iPhone **Settings** app.
2. Go to **Notifications** → **Canto**.
3. Turn **Allow Notifications** on or off, and adjust banners, sounds, and badges as you like.

Notifications go to every device where you're signed in and have granted permission.

## On Android

Android 13 and later asks for notification permission the same way. To adjust later:

1. Open Android **Settings** → **Apps** → **Canto** → **Notifications**.
2. Toggle notifications, or manage individual categories.

Canto uses two notification categories on Android:

- **Canto** — the pushes described above (ready recordings, shares, organisation adds).
- **Recording** — the persistent status notification shown while a recording is in progress ("Recording…" / "Recording paused"). This one isn't a push; it's how Android shows an active background recording, and it disappears when you stop.

Turning off the **Recording** category is not recommended — Android may restrict background recording for apps whose ongoing notification is hidden.

## What about the web?

The web app doesn't send push notifications. While it's open it updates live — a recording flips to ready on screen the moment processing finishes — but there's nothing delivered when the tab is closed. If you want a ping when notes are ready, keep the iOS or Android app signed in.

## Troubleshooting

### I'm not getting notifications

Check, in order:

1. Notification permission is granted in system settings (steps above).
2. You're signed in to the same Canto account on that device — notifications go to the account that owns or shares the recording.
3. Focus, Do Not Disturb, or battery-saver modes aren't suppressing them.
4. Open the app once after reinstalling — the device re-registers for pushes on launch.

### I got the notification but the tap went nowhere

Update to the latest app version; deep links from older notifications can point at content that has since been deleted or unshared.

Related articles:

- [How does transcription work in Canto?](https://usecanto.com/help/transcription/how-transcription-works/)
- [Share a Space by email invite](https://usecanto.com/help/sharing/share-a-space/)
- [Does Canto record in the background?](https://usecanto.com/help/recording/background-recording/)